Booking your Umrah from Europe with a Casablanca agency

You live in Lyon, Brussels, Madrid, Milan or Rotterdam, you hold Moroccan roots, and you want to perform Umrah leaving from Morocco, inside a Moroccan group, often alongside relatives who stayed behind. Wiki Tours International (Bab Makka), a licensed travel company based in Casablanca under licence ODV-25012, handles that request all year round for Moroccans living abroad. This guide follows the real path in order: what happens remotely, what has to be signed in Casablanca, and what happens on travel morning at Mohammed V airport.

Key points

• Wiki Tours has been organising trips since 2016 and works under travel licence ODV-25012, issued by Morocco's Ministry of Tourism.
• Advice, tier comparison and file preparation all happen remotely: WhatsApp and online service answer day and night, every day of the week.
• The written contract is signed at the Casablanca office, in Anoual Capital Center Building, where the down payment is made against an official receipt.
• No money moves through the website: an online booking is a request, never a purchase.
• On travel day, everyone meets at Mohammed V airport, where our team gathers the group and assists with boarding formalities.

Can you book an Umrah from Europe with a Casablanca agency?

Yes, and it runs more simply than it sounds. A Moroccan operator needs you physically present at two moments only: signing the contract and paying the down payment. Everything before that — understanding tiers, picking a period, weighing a double room against a family room, asking about hotels and about how a day is paced — happens remotely while you stay in Europe, without buying a plane ticket just to attend a meeting.

In practice, first contact almost always starts with a message. You give your preferred period, how many pilgrims, their ages, and whether you travel with relatives living in Morocco. Our team sends back matching trips, their hotels, their length and their tier. You compare at your own pace: WhatsApp and online service run day and night, every day of the week, which solves office hours that never match yours when you work full time.

Then comes your file. You send scanned copies, our team builds it and follows its processing. If you are still weighing several operators, read how to choose your Umrah agency in Morocco first: identical criteria apply from abroad, plus one extra demand about written traces, because you cannot walk through a door every week.

Here, step by step, is what runs remotely and what requires being in Casablanca.

| Step | Where it happens | Who handles it |
|---|---|---|
| Comparing tiers and picking a trip | Remotely, by WhatsApp or phone | You, with an adviser |
| Sending passport copies and photos | Remotely | You |
| Building and filing your visa application | Internally, through official channels | Our team |
| Signing the written contract | At our Casablanca office | You, or a person our team has expressly accepted |
| Paying and collecting your receipt | At our Casablanca office | You, or that same person |
| Meeting your group and boarding | At Mohammed V airport | Our team welcomes and assists |

How do the contract and the down payment work when you live abroad?

This is by far our most frequent question, and one principle answers it: nothing is ever paid online.

So a request sent from your phone in Europe books a seat, it does not settle a transaction. No bank card is asked for on this website, and no payment link will reach you by message: should such a link arrive in our name, call our published number before doing anything else.

Down payments follow identical logic: at our office, against a receipt.

That leaves your own case: you are in Belgium, your seat should be held, and your next trip home is not tomorrow. Two situations arise. If you visit Morocco before travelling — many Moroccans abroad land a few days early, as much for family as for pilgrimage — signing and paying both happen during that visit. If you cannot come beforehand, whether a relative living in Morocco may sign your contract and pay on your behalf is a question to put straight to our team: they weigh it file by file on WhatsApp and tell you what they accept. We do not present it here as a general rule, because it is not one.

One habit helps wherever you live: always ask for paperwork. Your contract names your tier, your hotels, your length of stay and how your balance is settled; your receipt names what you handed over. Those two documents are what you can produce later, from a distance. That reflex leads how to verify that an Umrah agency is licensed, and you can read our licence before sending a first message.

Which documents do you need, and which passport?

Nothing about the basics changes because you live abroad.

Two clarifications matter for Moroccans abroad. First, passports: many families hold both a Moroccan passport and one from their country of residence, sometimes only one of them. Whichever document you use drives your paperwork, and Umrah visa conditions for a non-Moroccan passport are not handled like those of a Moroccan passport. We do not spell them out here: tell our team exactly which nationality appears on the passport you intend to use, and they will confirm your own steps before any booking.

Then children. A child born and schooled in Europe travels on their own document, exactly as in Morocco.

Plan renewal delays in your country of residence: a passport close to expiry is what holds a file up. A passport whose validity is running out gets renewed before you commit to a booking, not during. Your Moroccan consulate remains your contact point on a Moroccan passport; a foreign document answers to your resident country's administration.

How do you join the group at Mohammed V airport?

Every trip leaves from one single place, which is good news when you fly in from elsewhere.

Our office sits in Anoual Capital Center Building, at the corner of Abdelmoumen and Anoual boulevards — you drop by to compare tiers and sign your contract. On travel day, though, you go straight to Mohammed V airport, where our team gathers the group and assists pilgrims through boarding formalities. Until then, WhatsApp and phone remain our two fastest channels.

For a pilgrim flying in from Europe, that yields one plain instruction: land in Morocco comfortably ahead of the meeting point, not on that same morning. A shifted connection, a suitcase arriving later, a longer control queue — none of it should collide with your group's meeting time. Your exact meeting hour appears on your trip page and our team reminds you of it.

If your relatives live in Rabat, Fez, Marrakesh or Oujda, they head to that same point: gathering at Mohammed V is shared by everyone, whichever Moroccan city each of you lives in. You therefore travel together from the airport onwards, on one programme.

Why travel with a Moroccan agency rather than from Europe?

This is not a ranking between operators, it is a matter of use, and we keep hearing identical reasons.

First, family. Travelling alongside a mother, an uncle or a sister living in Morocco implies one shared file, one group, one programme. Booking separately from two countries amounts to hoping two trips will coincide.

Second, language. Guidance runs in Darija, Arabic and French; instructions, reminders and explanations of rites arrive in whichever tongue pilgrims actually speak among themselves, elders included, many of whom never felt at ease in their resident country's language.

Third, traceability. A licensed Moroccan operator can be identified: a licence, an address, a register. Licence ODV-25012 can be checked, and our pilgrims' reviews gathers what travellers write, untouched. Here is one, exactly as it was left:

Fourth, rhythm. A Moroccan group follows a calendar built around Moroccan families: school holidays at home, meal habits, lengths of stay on offer. It sounds minor until you find yourself alone at a table nobody else eats at.

Which departures are open right now?

Open trips shift as a season moves on; rather than copying them into prose that ages badly, here is what stands open at the moment you read this page:

If none of them lands during your holidays, say so: periods get prepared well ahead, and a seat is held far more calmly when your file is already complete.

Write to our team on WhatsApp stating your country of residence, the nationality on the passport you plan to use, how many pilgrims travel and which periods suit you: that single message is what lets us answer everything at once, and it remains fastest from Europe.

Frequently asked questions

Can everything be done on WhatsApp without ever visiting the office?

Almost everything. Advice, choosing a trip, sending documents and following your file all happen by message or phone. Two acts are exceptions: signing your written contract and paying your down payment, both done at our Casablanca office against an official receipt. No payment is requested online, and no bank card is ever asked for on this website.

Can a relative in Morocco sign the contract and pay on my behalf?

Put that question to our team before organising anything. This situation depends on your file and follows no published rule we could repeat here. They weigh it case by case on WhatsApp and tell you what they accept, which supporting papers they want, and whose name goes on the receipt.

I live in Spain on a Spanish passport: can I travel with you?

Flag it in your very first message. Umrah visa steps depend on the nationality carried by the passport you use, and what applies to a non-Moroccan passport is not what applies to a Moroccan one. Rather than announcing a blanket rule, our team checks your precise case and confirms your steps before any booking.

Should I land in Casablanca the day before?

It is not compulsory, yet it is the wiser choice. Your group gathers at Mohammed V airport, and your meeting hour appears on your trip page. Flying in from Europe with a margin stops a shifted connection or a delayed suitcase from colliding with the hour your group assembles at the airport.

My parents live in Morocco and I live in France: can we be in one group?

Yes, and it is our most common case. Your file is built together, on one trip, with whichever room configuration suits your family. Everyone gathers at Mohammed V airport, whichever Moroccan city each traveller lives in, so you leave as one family.

Can my children born in Europe come with us?

Yes, our groups welcome families. Every child needs their own valid passport, issued either in their country of residence or in Morocco depending on their situation. Age conditions appear on each trip page, and our team advises whichever room configuration fits your family best.